managed i.t support

Managed services is the practice of outsourcing on a proactive basis management responsibilities and functions and a strategic method for improving operations and cutting expenses.

It is an alternative to the break/fix or on-demand services and allows customers the peace of mind that whatever IT issues a business encounters, they are covered and supported by Atom.

Managed services is the practice of outsourcing on a proactive basis management responsibilities and functions and a strategic method for improving operations and cutting expenses.

It is an alternative to the break/fix or on-demand services and allows customers the peace of mind that whatever IT issues a business encounters, they are covered and supported by Atom.

Less user downtime – Our Help desk works to strict timescales (a.k.a Service Level Agreement) that ensure that we respond to you quickly, so your colleagues can get back to work sooner.

Regular Service Reviews (Quarterly or Bi-annually) – By continually reviewing the services we provide we make sure we meet your business needs.Regular Backup Testing – In conjunction with our Service Review we will test your Business Continuity System (backup system) and report on it to you.

This means that you have the confidence that you can be back up and running quickly if there was ever a big enough issue.Less system downtime – we identify and fix issues early and nip problems in the budCyber Security Management – monitoring your security systems and educating your users to protect themselves from being compromisedPeace of mind – as we monitor your systems 24/7Fewer disruptions – 95-98% of our services are delivered remotely or overnight Predictable budgeting – all-inclusive, flat-rate IT services that can include hardware and software.

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